Last Updated: 13 August 2026

Welcome to allmedix.ae, operated by AllMedix (“AllMedix”, “we”, “us”, or “our”).

These Terms & Conditions govern your use of our Website and your purchase of products through the Website.

By accessing the Website, creating an account, placing an order or purchasing a product, you agree to these Terms & Conditions.

1. About AllMedix

AllMedix is a UAE-based healthcare company providing healthcare products, nutritional supplements, medical devices and related healthcare solutions.

Our online store offers products across categories including skincare, haircare, body care, foot care, sun care and other healthcare-related products.

2. Website Use

You agree to use this Website only for lawful purposes.

You must not:

  • Use the Website for fraudulent or unlawful purposes
  • Attempt to gain unauthorised access to the Website or its systems
  • Interfere with the security or operation of the Website
  • Copy, reproduce or commercially exploit Website content without permission
  • Submit false, misleading or fraudulent information
  • Use another person’s account or payment information without authorisation

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and other information displayed on the Website are accurate and up to date.

However, product packaging, colours, labels and other visual details may occasionally differ from images displayed online.

Customers should always read the product packaging, instructions, warnings and other information supplied with the product before use.

4. Healthcare Products and Medical Disclaimer

Information provided on this Website is intended for general informational and product-related purposes only.

Unless expressly stated otherwise, information on the Website should not be considered medical advice, diagnosis or treatment.

Customers should consult an appropriately qualified healthcare professional where medical advice is required.

Do not rely solely on information on this Website when making decisions concerning a medical condition, medication, treatment or healthcare requirement.

5. Product Safety

Customers are responsible for reading and following product instructions, warnings, storage requirements and usage directions.

Products should be used only as directed by the manufacturer.

If you experience an unexpected reaction or have concerns regarding the use of a product, discontinue use where appropriate and seek professional medical advice.

6. Prices

All product prices displayed on the Website are stated in UAE Dirhams (AED) unless otherwise specified.

Prices may change without prior notice. Any applicable taxes, delivery charges or other fees will be displayed during the purchasing process where applicable.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing error occurs, we reserve the right to correct the error and contact the customer regarding the order.

7. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Delivery restrictions
  • Payment issues
  • Circumstances required by law or regulatory authorities

If an order is cancelled after payment has been received, the applicable amount will be refunded using the appropriate payment method, subject to applicable law and payment-provider procedures.

8. Payment

We may offer various payment methods through authorised payment providers.

You confirm that you are authorised to use the payment method provided for your purchase.

AllMedix may use third-party payment processors to securely process payments.

9. Delivery

Orders will be delivered to the address provided by the customer during checkout.

Delivery times displayed on the Website are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, incorrect addresses, customs requirements or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information.

10. Returns and Refunds

Returns and refunds are subject to our separate Return & Refund Policy, which forms part of these Terms & Conditions.

Nothing in our Return & Refund Policy limits any mandatory consumer rights available under applicable UAE law.

11. Promotions and Discounts

Promotional offers, discount codes and campaigns may be subject to additional terms.

Unless otherwise stated:

  • Promotional offers cannot be exchanged for cash.
  • Offers may have specific validity periods.
  • Certain products may be excluded.
  • Only one promotional code may be used per order where applicable.

AllMedix reserves the right to withdraw or modify promotional offers subject to applicable law.

12. Intellectual Property

All content on the Website, including logos, trademarks, text, photographs, graphics, product information, designs, videos and other materials, is owned by or licensed to AllMedix unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit Website content without prior written permission.

13. Third-Party Services

The Website may use third-party services such as payment gateways, delivery companies, analytics services and other technology providers.

Your use of third-party services may be subject to their own terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, AllMedix will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable UAE law.

15. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated Terms will be published on this page and will take effect from the date indicated in the updated version.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute will be handled by the competent courts or authorities in the UAE, subject to applicable consumer-protection and other mandatory legal rights.

18. Contact Us

AllMedix
Website: https://allmedix.ae/
Email: info@allmedix.ae
Phone: +971 50 980 99 24
Address: AllMediX F.Z.C, C1 Building, Ajman Free Zone Ajman – United Arab Emirates