Last Updated: 13 August 2026

At AllMedix, we want our customers to receive their orders in good condition and as described on our Website.

This Return & Refund Policy explains when products purchased through allmedix.ae may be returned, replaced or refunded.

1. Eligible Returns

You may request a return or replacement where applicable if:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect product.
  • The product received does not materially match the description or specifications stated on the Website.
  • The order is incomplete or contains missing items.
  • The product was damaged before or during delivery.

Returns remain subject to applicable UAE consumer-protection laws and the specific nature of the product.

2. Healthcare, Cosmetic and Personal-Care Products

For hygiene, health and safety reasons, certain healthcare, cosmetic, personal-care, skincare, haircare and similar products may not be eligible for return once opened, used, unsealed or tampered with, except where the product is defective, damaged, incorrect or otherwise covered by applicable law.

Products must generally be returned:

  • Unused
  • Unopened
  • In their original packaging
  • With all labels, accessories and included items
  • In a condition suitable for resale

This restriction does not affect mandatory rights available to consumers under applicable UAE law.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

We may request:

  • Order number
  • Photographs or videos of the product
  • Photographs of the packaging
  • Description of the issue
  • Delivery information

This information helps us investigate and process the request efficiently.

4. Return Request Period

Customers should contact AllMedix within 7 days of receiving the order for a return, replacement or refund request.

Certain defects, warranties or consumer rights may be subject to different periods under applicable law or the manufacturer’s warranty.

Nothing in this policy removes any mandatory rights provided by UAE law.

5. How to Request a Return

To request a return, contact:

Email: [Insert official customer service email]
Phone: [Insert official customer service number]

Please provide:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photographs/videos where relevant

Our customer service team will review the request and provide return instructions where the request is approved.

6. Return Shipping

Where the return is due to an error by AllMedix, a defective product, damaged product or incorrect product, AllMedix will arrange or reimburse reasonable return delivery costs where applicable.

Where a return is requested for another reason and the return is permitted, the customer may be responsible for applicable return delivery charges.

7. Inspection

Returned products may be inspected after receipt.

If the product meets the applicable return conditions, we may provide:

  • A replacement product;
  • A refund; or
  • Another remedy required under applicable law.

8. Refunds

Once a refund is approved, the refund will normally be processed using the original payment method where technically and legally possible.

The time required for the refund to appear in your account may depend on the payment provider or bank.

Shipping or other charges may be refundable where required by applicable law or where the return is due to an error, defect or damage attributable to AllMedix.

9. Non-Returnable Situations

Subject to applicable law, returns may not be accepted where:

  • The product has been opened or used for reasons unrelated to checking a defect.
  • The product has been damaged through misuse or improper storage.
  • The product has been altered or tampered with.
  • The product is missing its original packaging or components.
  • The customer simply changes their mind after opening or using a hygiene-sensitive product.
  • The return request falls outside the applicable return period.

These exclusions do not apply where applicable UAE law provides a mandatory right to return, replace or obtain a refund.

10. Defective Products

If a product is defective, AllMedix will assess the issue and provide an appropriate remedy in accordance with applicable UAE consumer-protection requirements, which may include repair, replacement, refund or another legally applicable remedy.

11. Products With Expiry Dates

Customers should check expiry dates and storage instructions upon receiving products.

Products should be stored according to the manufacturer’s instructions.

If you receive a product that is expired, damaged or otherwise unsuitable for use upon delivery, contact us immediately so that we can investigate and provide an appropriate remedy.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed or dispatched.

Where cancellation is accepted after payment, any applicable refund will be processed through the original payment method, subject to applicable law and payment-provider procedures.

13. Exchanges

Where applicable, we may offer an exchange for an incorrect, defective or damaged product.

Availability of replacement products may affect whether an exchange can be provided.

If an identical replacement is unavailable, we may offer a refund or another appropriate remedy.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to restrict or remove any consumer rights provided under applicable laws and regulations of the United Arab Emirates.

UAE consumer-protection legislation provides protections relating to defective or non-conforming goods and e-commerce transactions.

15. Contact Us

For returns, refunds or order-related concerns:

AllMedix
Website: https://allmedix.ae/
Email: info@allmedix.ae
Phone: +971 50 980 99 24
Address: AllMediX F.Z.C, C1 Building, Ajman Free Zone Ajman – United Arab Emirates

Please include your order number when contacting us regarding an existing order.