Last Updated: 13 August 2026

AllMedix (“AllMedix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through allmedix.ae (the “Website”).

By using our Website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our Website:

Personal Information

  • Full name

  • Email address

  • Telephone/mobile number

  • Billing and delivery address

  • Shipping information

  • Account login information, where applicable

  • Order and purchase history

  • Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment service providers. AllMedix does not normally store complete credit or debit card details on its own servers.

Payment information is handled by the applicable payment provider in accordance with its own privacy and security policies.

Technical Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website

  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Arrange delivery of purchased products

  • Process payments and transactions

  • Create and manage customer accounts

  • Provide customer service and support

  • Respond to enquiries and requests

  • Send order confirmations and delivery updates

  • Improve our Website, products and services

  • Prevent fraud, misuse and unauthorised transactions

  • Maintain the security of our Website

  • Comply with applicable UAE laws and regulations

  • Send promotional communications where permitted and where you have provided the required consent

3. Cookies

Our Website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve user experience, analyse website traffic and support relevant marketing activities.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties where required to operate our business, including:

  • Payment service providers

  • Delivery and logistics companies

  • Website hosting and technology providers

  • IT and security service providers

  • Customer support providers

  • Professional advisers

  • Government authorities or regulators where required by law

Third parties are expected to handle personal information appropriately and only for legitimate purposes.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal and regulatory requirements.

7. Your Privacy Rights

Subject to applicable UAE law, you may have rights relating to your personal information, including requesting access to or correction of inaccurate information and, where applicable, requesting restriction or cessation of certain processing.

You may also withdraw consent where processing is based on consent, subject to applicable legal requirements.

To exercise your privacy rights, please contact us using the details below.

8. Marketing Communications

Where permitted by applicable law, we may send promotional emails, messages or other communications about products, offers and services.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

9. Children’s Privacy

Our Website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

10. Third-Party Websites

Our Website may contain links to third-party websites, payment providers, social media platforms or other services.

AllMedix is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with the revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

AllMedix
Website: https://allmedix.ae/
Email: info@allmedix.ae
Phone: +971 50 980 99 24
Address: AllMediX F.Z.C, C1 Building, Ajman Free Zone Ajman – United Arab Emirates

This Privacy Policy should be read together with our Terms & Conditions and Return & Refund Policy.